The Ruti Club is our Loyalty Program to reward you. We thought about ways to give back and decided to credit you back on every purchase that you make to spend on whatever your heart desires.

As you move up in tiers, you earn extra special perks.

Make an account on ruti.com to activate your Ruti loyalty account.

If you have a Ruti.com account, you're automatically signed up to earn loyalty! Just make sure you're using that same email when you check out to accrue points.

Points get added to your account 14 days after your purchase for items you have not returned.

Yes. Points expire after 1 year of inactivity.

To keep your points you must be considered an "Active User". You are considered "active" if you have shopped online or in stores, referred a friend, redeemed points, or created an account.

After 1 year of inactivity, customers will lose their accrued point balance. 

Tier 1: Bronze

Customers who shop online or in stores, or who make an account at ruti.com will automatically enter the Bronze Tier.

PERKS:

- 1x point for every $1 spent

- 20% off birthday gift

- Free 7-10 day shipping on all domestic US orders

Tier 2: Silver

Customers who spend $500+ in a calendar year at Ruti will enter the Silver Tier. Your spend is the subtotal of your purchases after discounts and returns.

PERKS:

- 1.25x points for every $1 spent

- 20% off birthday gift

- Early access to sales

Tier 3: Gold

Customers who spend $1500+ in a calendar year at Ruti will enter the Gold Tier. Your spend is the subtotal of your purchases after discounts and returns.

PERKS:

- 1.5x points for every $1 spent

- 25% off birthday gift

- Early access to sales

- Free Ground (3-6 day) shipping in domestic US

Tier 4: Diamond

Customers who spend $3000+ in a calendar year at Ruti will enter the Diamond Tier. Your spend is the subtotal of your purchases after discounts and returns.

PERKS:

- 2x points for every $1 spent

- 30% off birthday gift

- Early access to sales

- Free Ground (3-6 day) shipping in domestic US

- Exclusive eligibility to Sell Back Your Ruti Clothes for Loyalty Points

- Ability to return final sale items

There is a 14 day delay after your qualifying purchase before you enter your new tier.

Yes, if you do not make the annual purchase threshold, you'll be downgraded the following year.

Once a tier is entered, customers will retain the tier for the remainder of the current calendar year and the following year.
Example 1: a customer who entered a calendar year-based tier in November 2018 will retain that tier until Dec 31st, 2019.

Example 2: If today is June 1, 2025

• Your current tier is calculated based on your spend in 2024.
• If you spend past a tier threshold in 2025, you will bump up to the next tier for the remainder of 2025 and through 2026.
• Starting January 1st, 2026, we will only take into account actions made in 2025 (and so forth for each calendar year)

Make sure you're signed into your ruti.com account and you can see your points here on the Ruti Club page or you can view your points on the checkout page.

Make sure you're logged in to your RUTI account. During checkout, select how much you'd like to apply and the discount will automatically be added to your total.

MOBILE CHECKOUT:

Make sure you're logged in to your RUTI account. In the checkout, tap "Show Order Summary" at the top of your screen and you can add your points.

You can also redeem your RUTI credit when you shop in any of our stores. Need someone to help you; email: cs@ruti.com and note if you prefer a callback or further directions over email.

Points cannot be added on third-party checkouts .

Unfortunately third-party apps such as Facebook checkout, Shop App, and more do not support redeeming RUTI Loyalty Points. Please check out on our own checkout on ruti.com if you wish to redeem Loyalty Points.

Yes. Loyalty points can be combined with other discount or promo codes unless stated otherwise.

You may reach out to cs@ruti.com with your order number and which item(s) you'd like to return.

Your final sale item will be eligible for return based our company return policy. You are not guaranteed a refund or return if you're outside of the return window.

IN-STORE RETURNS

For items purchased in stores:
Because our selection changes so frequently, and many of our items are limited edition, we ask that you return new, unworn products purchased in store with price tags still attached no later than two weeks (14 days) after the purchase has been made may be returned for store credit only.

ONLINE RETURNS (UNITED STATES)

Because you haven’t tried on these garments prior to purchase, we allow a refund when you send your unused items back to us within 14 days from receiving your shipment. Your $8 restocking fee will be deducted from your refund. We do not charge the restocking fee for customers who choose the store credit options or exchanges during the returns process.

Any return postmarked between 14 and 30 days from the date you received your package is only eligible for a store credit. Any items received more than 30 days ago are not eligible for returns.