FAQ

Frequently asked questions

Ruti Loyalty Credit

What is RUTI credit

We thought about ways to give back and decided to credit you 5% back of every purchase that you make to spend on whatever your heart desires.
There's no fine print here!

How do I sign up to earn RUTI credit?

If you have a Ruti.com account, you're automatically signed up to earn credit! Just make sure you're using that same email when you check out to accrue points.

If you shop in stores, ask your stylist about your RUTI loyalty credit.

How do I check my RUTI Credit Balance?

Sign in to on RUTI.com and go to "ACCOUNT" and select "MY POINTS AND REWARDS".

How do I redeem my RUTI Credit?

Make sure you're logged in to your RUTI account. During checkout, select how much you'd like to apply and the discount will automatically be added to your total.

MOBILE CHECKOUT:

Make sure you're logged in to your RUTI account. In the checkout, tap "Show Order Summary" at the top of your screen and you can add your points.

You can also redeem your RUTI credit when you shop in any of our stores. Need someone to help you; email: cs1@ruti.com and note if you prefer a callback or further directions over email.

RUTI Loyalty Points can only be applied to BUY IT NOW items.

To apply loyalty points to TRY AT HOME items, email us at cs@ruti.com.

Payment

Can I use a promo code on an item on sale?

Promo codes cannot be used on sale items.

What payment methods are accepted by RUTI?

RUTI accepts American Express, Visa, Mastercard, Discover, and of course, Ruti Gift Cards.

Can I combine promo codes?

We do not allow promo codes to be combined online.


Loyalty Points cannot be combined with promo codes.

Shipping

Do you ship internationally?

Yes, we ship internationally. The recipient (the party receiving the goods) is responsible for all custom fees and duties, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery. If the recipient (the party receiving the goods) refuses delivery, all charges related to the return will be the responsibility of the customer and will be deducted from the customer's refund. To reduce potential costs associated with international shipping, we recommend selecting USPS as your shipping method at checkout.

How quickly will I receive my order?

We do our best to process and ship orders placed on RUTI.com within two (2) business days, and delivery typically takes between one (1) and two (2) weeks, depending on the destination and shipping method selected. Refer to your shipment confirmation email to access your tracking number.

If an item is on Pre Order, process and shipping will be delayed based on date on the product's page.

Returns & Exchanges

What is RUTI's shipping & returns policy?

SHIPPING
We offer Free Shipping on any purchase over $100.* Your purchase will arrive in 7-10 business days, within the continental United States.
*If order total is under $100 after discounts/loyalty, shipping will be charged.

RETURNS
We want you to love your Ruti items. So if there's anything that just doesn't work for you, of course we will accept a return. 
All products discounted 50% off or more are final sale.

Online Purchase Return Policy
A free return label will be provided digitally at: https://returns.ruti.com/
For items purchased online:
Because we understand you have not tried on these garments prior to purchase, we allow full refund when you send your items back to us within 14 days from receiving your shipment, unless it is a final sale. Any return sent back beyond 14 days from the customer receiving it is only eligible for a store credit. We are sorry, but any items beyond 30 days are not eligible for returns. Any items 50% off or more are Final Sale.

Final Sale
Final sale items are any that are discounted 50% off or more
Only items in new, unworn condition with tags attached may be returned. 
Upon receipt of returned goods, RUTI.com reserves the right to deny the return, if the item/s do not meet the policy requirements above.

Learn more here: https://ruti.com/pages/shipping-returns

What is RUTI's exchange policy?

RUTI offers exchanges on purchases made on RUTI.com both in our stores and by mail within 14 days of delivery. Items received for exchange after 14 days will be sent back to the customer. Please send exchange merchandise to: RUTI Inc., Returns and Exchanges, 1300 Elmer St., Suite B, Belmont, CA 94002. All exchanges by mail must include the original packing slip or a copy of your confirmation email. Please also indicate what item you are exchanging for.

How do I compost my shipping package?

In an effort to have a smaller carbon footprint, our "Get Ready to Fall in Love" shipping bags are 100% compostable. Please take off the mailing label and dispose of just the black bag in your at-home compost.

Our cardboard boxes are recyclable.

Gift Card

Can I get a refund of the remaining balance on my Gift Card?

The balance of Gift Cards may not be refunded or exchanged for cash.

Can I use my physical Gift Card online?

Yes! You can use gift cards in our stores or online.

What happens if I lose my Gift Card?

The Gift Card is a bearer document. Unfortunately, we are unable to replace the card if it is lost or stolen.

Where can I purchase a RUTI Gift Card?

We offer both physical and electronic Gift Cards. RUTI Gift Cards can be purchased in any RUTI store or on our website.

Warranty & Repairs

What is RUTI's warranty & repair policy for handbags & other leather accessories?

Subject to applicable conditions and exclusions, handbags and other leather accessories are protected from the original date of purchase by a 3 month limited warranty (proof of purchase is required). If the handbag or other leather accessory proves to be defective in material or workmanship under normal use anytime within the first three months from purchase date, we will offer to repair the defective item if possible. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive store credit if the item cannot be repaired or replaced. Please note that items that are damaged as a result of wear and tear are not considered to be defective. Leather goods may vary in color and texture; this is what makes each piece special and unique. After some time, the leather may become slightly darker in color due to contact with sunlight and natural oils from your skin. The patina that leather may acquire over time enhances the natural look of the item and is considered normal wear.

What is RUTI's warranty and repair policy for jewelry?

Subject to applicable conditions and exclusions, jewelry is protected from the original date of purchase by a 6 month limited warranty (proof of purchase is required). If the jewelry proves to be defective in material or workmanship under normal use anytime within the first three months from purchase date, we will offer to repair the defective item if possible. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive store credit if the item cannot be repaired or replaced. Please note that items that are damaged as a result of wear and tear are not considered to be defective. RUTI jewelry is made from high quality components that are subject to normal wear and tear over time. It is best to apply perfume and cosmetics prior to putting on your jewelry. To clean each piece of jewelry, wipe with a soft cloth. Keep your jewelry away from moisture as it accelerates tarnish. Do not expose leather to water. We recommend storing your jewelry in a clean, dry place.