Frequently Asked Questions

Ruti Credit

Sign in to on RUTI.com and go to "ACCOUNT" and select "MY POINTS AND REWARDS".

Make sure you're logged in to your RUTI account. During checkout, select how much you'd like to apply and the discount will automatically be added to your total. You can also redeem your RUTI credit when you shop in any of our stores. Need someone to help you; email: cs1@ruti.com and note if you prefer a callback or further directions over email.

Payment

At this time we do not allow any additional discount or promotional code on sale items.

RUTI accepts American Express, Visa, Mastercard, Discover, and of course, Ruti Gift Cards.

We do not allow promo codes to be combined online.

Shipping

Yes, we ship internationally. The recipient (the party receiving the goods) is responsible for all custom fees and duties, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery. If the recipient (the party receiving the goods) refuses delivery, all charges related to the return will be the responsibility of the customer and will be deducted from the customer's refund. To reduce potential costs associated with international shipping, we recommend selecting USPS as your shipping method at checkout.

We do our best to process and ship orders placed on RUTI.com within two (2) business days, and delivery typically takes between one (1) and two (2) weeks, depending on the destination and shipping method selected. Refer to your shipment confirmation email to access your tracking number.

Returns & Exchanges

RUTI offers free shipping & easy returns. Items that were purchased at a discount greater than 10% may be returned for store credit only.Items purchased at a discount of 50% or more are final sale and may be exchanged for the same item in a different size, only. Only items in new, unworn condition with tags attached may be returned. To make a return, please go here, and follow the instructions for "How to Make a Return". We also offer international shipping. For international customers and customers in Hawaii or Alaska, all charges related to a return will be the responsibility of the customer.

RUTI offers exchanges on purchases made on RUTI.com both in our stores and by mail within one week (7 days) of delivery. Items received for exchange after one week (7 days) will be sent back to the customer. Please send exchange merchandise to: RUTI Inc., Returns and Exchanges, 1300 Elmer St., Suite B, Belmont, CA 94002. All exchanges by mail must include the original packing slip or a copy of your confirmation email. Please also indicate what item you are exchanging for.

Gift Card

The balance of Gift Cards may not be refunded or exchanged for cash.

At this time, we are unable to process physical Gift Cards online. Only electronic Gift Cards can be used on RUTI.com.

The Gift Card is a bearer document. Unfortunately, we are unable to replace the card if it is lost or stolen.

We offer both physical and electronic Gift Cards. RUTI Gift Cards can be purchased in any RUTI boutique, on our website, or over the phone at 844-900-RUTI (7884).

Warranty & Repairs

Subject to applicable conditions and exclusions, handbags and other leather accessories are protected from the original date of purchase by a 3 month limited warranty (proof of purchase is required). If the handbag or other leather accessory proves to be defective in material or workmanship under normal use anytime within the first three months from purchase date, we will offer to repair the defective item if possible. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive store credit if the item cannot be repaired or replaced. Please note that items that are damaged as a result of wear and tear are not considered to be defective. Leather goods may vary in color and texture; this is what makes each piece special and unique. After some time, the leather may become slightly darker in color due to contact with sunlight and natural oils from your skin. The patina that leather may acquire over time enhances the natural look of the item and is considered normal wear.

Subject to applicable conditions and exclusions, jewelry is protected from the original date of purchase by a 6 month limited warranty (proof of purchase is required). If the jewelry proves to be defective in material or workmanship under normal use anytime within the first three months from purchase date, we will offer to repair the defective item if possible. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive store credit if the item cannot be repaired or replaced. Please note that items that are damaged as a result of wear and tear are not considered to be defective. RUTI jewelry is made from high quality components that are subject to normal wear and tear over time. It is best to apply perfume and cosmetics prior to putting on your jewelry. To clean each piece of jewelry, wipe with a soft cloth. Keep your jewelry away from moisture as it accelerates tarnish. Do not expose leather to water. We recommend storing your jewelry in a clean, dry place.