We want you to love your Ruti items. So if there's anything that just doesn't work for you, of course we will accept a return.
Shoes: For shoe returns to be accepted, shoes must be completely unworn and unused and in their original box. If there are signs of wear or the original box is not included, shoes will not be accepted or qualify for a return.
All products discounted 50% off or more are final sale.
For items purchased in stores:
Because our selection changes so frequently, and many of our items are limited edition, we ask that you return new, unworn products purchased in store with price tags still attached no later than two weeks (14 days) after the purchase has been made may be returned for store credit only.
A return label will be provided digitally at:
https://shopruti.loopreturns.com
ONLINE PURCHASE RETURN POLICY
Because you haven’t tried on these garments prior to purchase, we allow a refund when you send your unused items back to us within 14 days from receiving your shipment (unless the item is final sale, see criteria below). Your $8 restocking fee will be deducted from your refund. We do not charge the restocking fee for customers who choose the store credit options or exchanges during the returns process. All returns to Ruti stores are complimentary. For online returns, visit shopruti.loopreturns.com to submit your return and receive your prepaid return label.
Any return postmarked between 14 and 30 days from the date you received your package is only eligible for a store credit. Any items received more than 30 days ago are not eligible for returns.
Only items in new, unworn condition with tags attached may be returned. Upon receipt of returned goods, RUTI.com reserves the right to deny the return, if the item/s do not meet the policy requirements above.
FINAL SALE
Final sale items are any that were purchased at a discount of 50% off or more or are marked Final Sale. Gift boxes are final sale.
THIRD PARTY RETURNS (META, FACEBOOK, INSTAGRAM, ETC)
If an order is placed and checked out on a third party platform, we are unable to provide custom refund amounds. If an order is eligible for a price adjustment, you either must return your order and replace it on ruti.com or accept store credit.
You can generate your return label here. Locate your order number & the shipping zip code associated with your order to initiate the returns process. Your order number can be found in the order confirmation email you received, on the invoice in your shipment, or in the My Account section online.
RUTI is not liable for orders that are not scanned by FedEx.
Returns can take up to 14 days to process upon being received.
Refunds:
If you're eligible for a refund, it can take up to 30 days to show up on your bank statement, depending on your bank provider. Most customers see it around 15 days.
Store Credit
If you're eligble for Store Credit in your return, you will receive it via an emailed Gift Card automatically upon your return marked In Transit by your postal carrier.
Exchanges:
If you're eligible for an exchange, Your new exchanged order will process upon your return being marked In Transit by your postal carrier. Any dollar incentive to exchange cannot be transferred. It is exclusively available for that exchange.
Instant Exchanges:
If you opt for an Instant Exchange, you are agreeing to be charged in full for your returned items if they are not marked In Transit by your postal carrier within 3 days of initiating your return.
More about Instant Exchanges: Customers who get an Instant Exchange enter their card information, which creates their exchange order immediately. We'll place a hold on the customer's card for $1 to get the card information. As soon as the product is in transit back to RUTI, we remove the hold. Any customers who don't return the exchange product within a 14 days of initiating the Return set will be charged for the new product.
Orders can be returned within 30 days from the shipment date. All items must be in original condition and be unworn, unwashed, undamaged, and not final sale. Items not returned in their original condition will not qualify for a refund.
Please note that a return fee of between $14 and $20 USD (depending on the country of origin) will be deducted from your refund. All shipping fees are non-refundable.
A return label will be provided digitally at:
https://web.global-e.com/Returns/Portal/oQUI
We do not accept exchanges for international orders at this time.
Please note that the shipping costs paid at the time of the order will not be refunded.
Sorry, you are trying to order more products than Available in stock. this is our last pre-order available.
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