We offer Free Shipping on any purchase over $100.
$15 Flat rate for 2-3 business day shipping within the continental United States (excluding HI and AK).
For International orders, please contact us at firstname.lastname@example.org or at 1.415.651.3331
Taxes and Duties
The customer is responsible for all custom fees and duties, including taxes, brokerage fees, and any other fees assessed prior to delivery. If a customer refuses to accept a package because of taxes and duties and the package is returned to Ruti, the customer will still be liable for 25% of the original order cost not to exceed $150 USD.
We want you to love your Ruti items. So if there's anything that just doesn't work for you, of course we will accept a return.
A free return label will be provided digitally at
Because our selection changes so frequently, and many of our items are limited edition, we ask that you send your items back to us within 14 days from receiving your shipment for a full refund of online orders, unless it is final sale. Any return sent back beyond 14 days from the customer receiving it is only eligible for a store credit. We are sorry, but any items beyond 30 days are not eligible for returns.
Final sale items are any that are discounted 50% off or more
Only items in new, unworn condition with tags attached may be returned.
Upon receipt of returned goods, RUTI.com reserves the right to deny the return, if the item/s do not meet the policy requirements above.
How to Make a Return
Return labels generated by RUTI will be free of charge.
Locate your order number & the shipping zip code associated with your order to initiate the returns process. Your order number can be found in the order confirmation email you received, on the invoice in your shipment, or in the My Account section online.
Enter in your Order # & Shipping Zip Code
You will be prompted to select which items you'd like to return or exchange. You can only select items that are eligible for a return or exchange.
Select your reason for return/exchange and you will be emailed a shipping label.
You will be notified of your return label is ready to be downloaded.
Drop off your package at your local Fedex store within 14 days of receiving the item from RUTI.
9 am - 5pm, Monday - Friday, PST