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25% OFF GIFTS — SHOP NOW
Last chance to order for 12/24 delivery with ground shipping
2119 Fillmore St., San Francisco, CA 94115
1829 Fourth St., Berkeley, CA 94710
855 EI Camino Real #45, Palo Alto, CA 94301
1358 Abbot Kinney Blvd., Venice, CA 90291
1426 Montana Ave #5, Santa Monica, CA 90403
CONTACT OUR CUSTOMER SUPPORTMon - Fri: 5am - 5pm PST
cs@ruti.com
The Ruti Club is our Loyalty Program to reward you. We thought about ways to give back and decided to credit you back on every purchase that you make to spend on whatever your heart desires.
As you move up in tiers, you earn extra special perks.
Make an account on ruti.com to activate your Ruti loyalty account.
If you have a Ruti.com account, you're automatically signed up to earn loyalty! Just make sure you're using that same email when you check out to accrue points.
Points get added to your account 14 days after your purchase for items you have not returned.
Yes. Points expire after 1 year of inactivity.
To keep your points you must be considered an "Active User". You are considered "active" if you have shopped online or in stores, referred a friend, redeemed points, or created an account.
After 1 year of inactivity, customers will lose their accrued point balance.
Customers who shop online or in stores, or who make an account at ruti.com will automatically enter the Bronze Tier.
PERKS:
- 1x point for every $1 spent
- 20% off birthday gift
- Free 7-10 day shipping on all domestic US orders
Customers who spend $500+ in a calendar year at Ruti will enter the Silver Tier. Your spend is the subtotal of your purchases after discounts and returns.
- 1.25x points for every $1 spent
- Early access to sales
Customers who spend $1500+ in a calendar year at Ruti will enter the Gold Tier. Your spend is the subtotal of your purchases after discounts and returns.
- 1.5x points for every $1 spent
- 25% off birthday gift
- Free Expedited Shipping (US)
Customers who spend $3000+ in a calendar year at Ruti will enter the Diamond Tier. Your spend is the subtotal of your purchases after discounts and returns.
- 2x points for every $1 spent
- 30% off birthday gift
- Exclusive eligibility to Sell Back Your Ruti Clothes for Loyalty Points
- Ability to return final sale items
There is a 14 day delay after your qualifying purchase before you enter your new tier.
Yes, if you do not make the annual purchase threshold, you'll be downgraded the following year.
Once a tier is entered, customers will retain the tier for the remainder of the current calendar year and the following year.Example 1: a customer who entered a calendar year-based tier in November 2018 will retain that tier until Dec 31st, 2019.
Example 2: If today is June 1, 2025
Sign in to on RUTI.com and go to "ACCOUNT" and select "MY POINTS AND REWARDS".
Make sure you're logged in to your RUTI account. During checkout, select how much you'd like to apply and the discount will automatically be added to your total.
MOBILE CHECKOUT:
Make sure you're logged in to your RUTI account. In the checkout, tap "Show Order Summary" at the top of your screen and you can add your points.
You can also redeem your RUTI credit when you shop in any of our stores. Need someone to help you; email: cs@ruti.com and note if you prefer a callback or further directions over email.
Points cannot be added on third-party checkouts such as Meta.
Unfortunately third-party apps such as Facebook checkout, Shop App, and more do not support redeeming RUTI Loyalty Points. Please check out on our own checkout on ruti.com if you wish to redeem Loyalty Points.
Loyalty Points cannot be used on 3rd party checkouts (i.e. Facebook, Instagram, Shop App). Exit from 3rd party checkouts and checkout from our ruti.com site directly to redeem points.
If you're in the shop app, scroll to the bottom and click CHECK OUT AS GUEST
This will take you out of the Shop App and into our ruti.com checkout where you'll be prompted to use your points! Just make sure you're logged into your ruti.com account.
Yes. Loyalty points can be combined with other discount or promo codes unless stated otherwise.
You may reach out to cs@ruti.com with your order number and which item(s) you'd like to return.
Your final sale item will be eligible for return based our company return policy. You are not guaranteed a refund or return if you're outside of the return window.
For items purchased in stores:Because our selection changes so frequently, and many of our items are limited edition, we ask that you return new, unworn products purchased in store with price tags still attached no later than two weeks (14 days) after the purchase has been made may be returned for store credit only.
Because you haven’t tried on these garments prior to purchase, we allow a refund when you send your unused items back to us within 14 days from receiving your shipment. Your $8 restocking fee will be deducted from your refund. We do not charge the restocking fee for customers who choose the store credit options or exchanges during the returns process.
Any return postmarked between 14 and 30 days from the date you received your package is only eligible for a store credit. Any items received more than 30 days ago are not eligible for returns.
Promo codes cannot be used on sale items.
Loyalty Points CAN be used on sale items.
RUTI accepts American Express, Visa, Mastercard, Discover, and of course, Ruti Gift Cards.
We do not allow promo codes to be combined online.
Loyalty Points can be combined with select promo codes.
You may use gift cards on any purchase except for items on Pre Order.
Shop Pay is an accelerated checkout option designed to enhance the shopping experience on Shopify stores and on the Shop app. It allows active Shop account holders to save their email address, credit card, and shipping and billing information, making the checkout process faster and more convenient. An order will be placed using the preferred payment and shipping details via Shop Pay once the "Pay now" button is clicked. Should you wish to bypass, we recommend clicking the “checkout as guest” button if/when the Shop Pay window pops up. This option will allow you to exit the third-party payment platform and proceed to the main Ruti payment screen where you can confirm that all order details are correct before payment is processed.
Please allow 3-5 business days for your order to process before it ships. Once it ships, your purchase will arrive in 7-10 business days, within the continental United States.
If you are shipping to Alaska or Hawaii, free shipping can take up to 14 business days.
Refer to your shipment confirmation email to access your tracking number.
If an item is on Pre Order, process and shipping will be delayed based on date on the product's page.Ruti cannot accept responsibility for any packages lost, stolen or damaged in transit.
Continental United States customers are eligible for free shipping on orders $100+.
If your order subtotal is under $100 after using loyalty points or a discount code you will not be eligible for free shipping, regardless of your Loyalty Tier.
We unfortunately are unable to deliver to PO boxes or Army Base delivery locations.
Orders can be returned within 30 days from the shipment date. All items must be in original condition and be unworn, unwashed, undamaged, and not final sale. Items not returned in their original condition will not qualify for a refund.
Please note that a return fee of between $14 and $20 USD (depending on the country of origin) will be deducted from your refund. All shipping fees are non-refundable.
A return label will be provided digitally at:https://web.global-e.com/Returns/Portal/oQUI
We do not accept exchanges for international orders at this time.
Please note that the shipping costs paid at the time of the order will not be refunded.
International shipping costs range from $14-$20 and are calculated automatically at checkout depending on:
Please note that shipping fees are non-refundable.
Delivery times vary based on country and shipping method.
RETURNSWe want you to love your Ruti items. So if there's anything that just doesn't work for you, of course we will accept a return.
A return label will be provided digitally at:https://shopruti.loopreturns.comPlease note that Ruti charges an $8 restocking fee for all US returns, which will be deducted from your refund. We do not charge the restocking fee for customers who choose the store credit options or exchanges during the returns process. All returns to Ruti stores are complimentary. For online returns, visit shopruti.loopreturns.com to submit your return and receive your prepaid return label.Shoes: For shoe returns to be accepted, shoes must be completely unworn and unused and in their original box. If there are signs of wear or the original box is not included, shoes will not be accepted or qualify for a return.All products discounted 60% off or more or are marked FINAL SALE are final sale and cannot be returned.
Online Purchase Return PolicyA free return label will be provided digitally at: shopruti.loopreturns.com For items purchased online:Because we understand you have not tried on these garments prior to purchase, we allow full refund when you send your items back to us within 14 days from receiving your shipment, unless it is a final sale. Any return sent back beyond 14 days from the customer receiving it is only eligible for a store credit. We are sorry, but any items beyond 30 days are not eligible for returns. Any items 60% off or more are Final Sale.
Final SaleFinal sale items are any that are discounted 60% off or moreOnly items in new, unworn condition with tags attached may be returned. Upon receipt of returned goods, RUTI.com reserves the right to deny the return, if the item/s do not meet the policy requirements above.
Please note that a return fee of between $14 and $20 USD (depending on the country of origin) will be deducted from your refund. All shipping fees are non-refundable.FINAL SALEFinal sale items are any that were purchased at a discount of 50% off or more or are marked Final Sale. Gift boxes are final sale.
THIRD PARTY RETURNS (META, FACEBOOK, INSTAGRAM, ETC)
If an order is placed and checked out on a third party platform, we are unable to provide custom refund amounts. If an order is eligible for a price adjustment, you either must return your order and replace it on ruti.com or accept store credit.
An international return label will be provided digitally at:https://shopruti.loopreturns.com
All international returns must be processed via the Ruti Global-E portal linked below. Returns sent without a Global E or Loop return will be sent back to sender.
Learn more here: https://ruti.com/pages/returns
RUTI offers exchanges on purchases made on RUTI.com both in our stores and by mail within 14 days of delivery. Items received for exchange after 14 days will be sent back to the customer. The $8 restocking fee is waived for any exchanges processed via Loop.Please send exchange merchandise to: RUTI Inc., Returns and Exchanges, 1021 3rd Street, Oakland, CA 94607. All exchanges by mail must include the original packing slip or a copy of your confirmation email. Please also indicate what item you are exchanging for.
In an effort to have a smaller carbon footprint, our "Get Ready to Fall in Love" shipping bags are 100% compostable. Please take off the mailing label and dispose of just the black bag in your at-home compost.
Our cardboard boxes are recyclable.
We will honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase or online order date accompanied by the original receipt.
Price adjustments can only be made on orders placed on ruti.com. Unfortunately we are unable to accommodate price adjustments in the form of a refund for order placed on Instagram, Facebook/Meta platforms, or other third party checkouts.
Items not purchased at full price are ineligible for price adjustments. Orders already placed with a coupon or promotion are also ineligible for additional discounts. Promotions and coupons cannot be applied to previous purchases.
At this time, we do not offer gift returns
For online orders only: Outside of final sale items, orders placed from 11/18/25 through 12/25/25 will qualify for our extended holiday return policy. Returns on items purchased within this window will be accepted through 1/5/26.If you are returning later than our standard 14 day refund window, you will qualify forexchange or store credit only.
The balance of Gift Cards may not be refunded or exchanged for cash.
Yes! You can use gift cards in our stores or online.
The Gift Card is a bearer document. Unfortunately, we are unable to replace the card if it is lost or stolen.
We offer both physical and electronic Gift Cards. RUTI Gift Cards can be purchased in any RUTI store or on our website.
Use this size guide to help find your best fit! If you have further questions, don't hesitate to reach out to us at cs@ruti.com
New Sizes
You may have noticed this size chart is a little different! After a lot of thought, our team has decided to convert our sizing to be a more universal US size run. Don't worry - our fits are the same! Just a new number. You can see the conversion from our previous size to the new 2024 size below.
If you have any questions about this conversion, our Customer Support team will be happy to guide you!
International Size Chart
How to Measure
Bust: Measure around the fullest part of bust.
Waist: Measure around natural waistline, keeping the tape comfortable loose and slightly above navel and below rib cage.
Hips: Stand with heels together and measure around the fullest part of hips.
Rise: 1/2" shorter at front and back
Inseam: 2" shorter
Petites have only a difference in rise and length. Waist and hip are the same measurements as standard sizes.
We have dedicated stylists to help our online customers. Our Ruti Stylist Experts will be happy to help you find your best fit.
Reach them via cs@ruti.com
Subject to applicable conditions and exclusions, handbags and other leather accessories are protected from the original date of purchase by a 3 month limited warranty (proof of purchase is required). If the handbag or other leather accessory proves to be defective in material or workmanship under normal use anytime within the first three months from purchase date, we will offer to repair the defective item if possible. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive store credit if the item cannot be repaired or replaced. Please note that items that are damaged as a result of wear and tear are not considered to be defective. Leather goods may vary in color and texture; this is what makes each piece special and unique. After some time, the leather may become slightly darker in color due to contact with sunlight and natural oils from your skin. The patina that leather may acquire over time enhances the natural look of the item and is considered normal wear.
Subject to applicable conditions and exclusions, jewelry is protected from the original date of purchase by a 6 month limited warranty (proof of purchase is required). If the jewelry proves to be defective in material or workmanship under normal use anytime within the first three months from purchase date, we will offer to repair the defective item if possible. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive store credit if the item cannot be repaired or replaced. Please note that items that are damaged as a result of wear and tear are not considered to be defective. RUTI jewelry is made from high quality components that are subject to normal wear and tear over time. It is best to apply perfume and cosmetics prior to putting on your jewelry. To clean each piece of jewelry, wipe with a soft cloth. Keep your jewelry away from moisture as it accelerates tarnish. Do not expose leather to water. We recommend storing your jewelry in a clean, dry place.
Diamond Tier Loyalty Customers can sell their gently worn Ruti items back to us for credit back to spend on your next Ruti purchase.
Items are donated. Good for you, good for the planet!
The Sell Back Program is exclusive for Diamond Tier Customers.
Any Ruti labeled clothing garment originally purchased at Ruti, excluding any leggings, any tanks, any camisoles, shoes, jewelry, and bags.
In order to donate or resell to women in need, Sell Back items must be in wearable condition
If your item does not qualify for credit (unwearable, not a qualifying item, etc) we are unable to return it to you.
Once items are sent to us, they cannot be returned back to you.
Give $55, Get $55!
By Submitting a referral, you're agreeing to our terms listed below:
Referral Policy: Refer a friend who's never shopped at Ruti and you'll earn $55 in loyalty points when they spend $100+.
Refer a friend here: https://ruti.com/pages/refer-a-friend
You can refer as many people as you like!
Note: Referred people MUST use the unique link emailed to them when you submit their email in the form.
The Ruti Referral program cannot be applied retroactively. Must be processed through the widget here: https://ruti.com/pages/refer-a-friend
You'll earn your $55 when your friend shops using the unique link sent to them via email on an order $100+.
Your credit will automatically deposit into your loyalty account.
An item on Pre Order will be available to purchase while its on its way to us from production!
This means you get first access to an item before it's hit our stores' shelves.
All items on Pre Order will be notated on its product page online with an estimated ship week.
All items on Pre Order have varying estimated ship dates.
You can also check your Pre Order item status here. Log in with the email you placed the order with.
Note: Pre Order estimated ship dates are approximations. If an item is delayed more than 10 days we'll notify customers via email.
Yes, you must email us via cs@ruti.com to request a cancellation.
Note if you cancel an item on Pre Order and wish to reorder, you will be placed at the end of the queue as all Pre Orders are fulfilled based on date ordered priority.
