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New Arrivals
Shop this season's latest fashion-forward arrivals at Ruti.com. Handmade Israeli fashion and...
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25% Off Select Gifts
2119 Fillmore St., San Francisco, CA 94115
1829 Fourth St., Berkeley, CA 94710
855 EI Camino Real #45, Palo Alto, CA 94301
1358 Abbot Kinney Blvd., Venice, CA 90291
1426 Montana Ave #5, Santa Monica, CA 90403
Frequently Asked Questions
CONTACT OUR CUSTOMER SUPPORT
Mon - Fri: 8am-4pm PST | Sat: 9am - 12pm PST
[email protected]415-651-3331
We thought about ways to give back and decided to credit you back on every purchase that you make to spend on whatever your heart desires.
We have 2 Loyalty Tiers: Gold and Diamond.
All customers enter Gold when they make an account with us on ruti.com, or shop online or in stores. You automatically earn 1 point for every dollar you spend at Ruti. 100 Points = $5 credit.
Diamond is a for VIP customers who have shopped $10,000+ in their lifetime. They have access to special perks and earn 1.5 points for every dollar spent.
Yes. Points expire after 1 year of inactivity beginning 6/12/23 (or your signup date).
To keep your points you must be considered an "Active User". You are considered "active" if you have shopped online or in stores, referred a friend, redeemed points, or created an account.
After 1 year of inactivity, customers will lose their accrued point balance.
Customers who shop online or in stores, or who make an account at ruti.com will automatically enter the Gold Tier.
PERKS:
- 1x point for every $1 spent
- 20% off birthday gift
- Free shipping on all domestic US orders
- One-time $30 gift when you make an account on ruti.com (in Loyalty Points)
Customers who spend $10,000+ in their lifetime at Ruti automatically enter the Diamond Tier for life.
- 1.5x points for every $1 spent
- One-time $100 Gift when you enter tier (in Loyalty Points)
- Free shipping on all domestic US order
- Exclusive eligibility to Sell Back Your Ruti Clothes for Loyalty Points
If you have a Ruti.com account, you're automatically signed up to earn credit! Just make sure you're using that same email when you check out to accrue points.
If you shop in stores, ask your stylist about your RUTI loyalty credit.
Sign in to on RUTI.com and go to "ACCOUNT" and select "MY POINTS AND REWARDS".
Make sure you're logged in to your RUTI account. During checkout, select how much you'd like to apply and the discount will automatically be added to your total.
MOBILE CHECKOUT:
Make sure you're logged in to your RUTI account. In the checkout, tap "Show Order Summary" at the top of your screen and you can add your points.
IMPORTANT:
Loyalty Points cannot be used on 3rd party checkouts (i.e. Facebook, Instagram, Shop App). Exit from 3rd party checkouts and checkout from our ruti.com site directly to redeem points.
Loyalty points cannot be combined with any discount codes.
You can also redeem your RUTI credit when you shop in any of our stores. Need someone to help you; email: [email protected] and note if you prefer a callback or further directions over email.
If you've renewed/purchased an Inner Circle Membership after 6/12/22 you will remain in your Membership until your year ends. We will not be renewing any memberships at this time.
After your annual membership ends (dates will vary based on sign-up date), you will be automatically placed into the appropriate tier based on your lifetime spend.
If you are no longer an Active Inner Circle Member, you will be automatically placed into your Tier based on your lifetime spend.
If you're in the shop app, scroll to the bottom and click CHECK OUT AS GUEST
This will take you out of the Shop App and into our ruti.com checkout where you'll be prompted to use your points! Just make sure you're logged into your ruti.com account.
No. Loyalty points are unable to be combined with any discount or promo codes.
Loyalty points can be used on sale items.
As a loyalty member (Gold and Diamond tier!) you are eligible for free shipping on orders $100+.
If your order subtotal is under $100 after using loyalty points or a discount code you will not be eligible for free shipping.
Promo codes cannot be used on sale items.
Loyalty Points CAN be used on sale items.
RUTI accepts American Express, Visa, Mastercard, Discover, and of course, Ruti Gift Cards.
We do not allow promo codes to be combined online.
Loyalty Points cannot be combined with promo codes.
You may use gift cards on any purchase except for items on Pre Order.
Please allow 48 hours for your order to process before it ships. Once it ships, your purchase will arrive in 7-10 business days, within the continental United States.
Refer to your shipment confirmation email to access your tracking number.
If an item is on Pre Order, process and shipping will be delayed based on date on the product's page.
Customers are eligible for free shipping on orders $100+.
If your order subtotal is under $100 after using loyalty points or a discount code you will not be eligible for free shipping, regardless of your Loyalty Tier.
Yes, we ship internationally. The recipient (the party receiving the goods) is responsible for all custom fees and duties, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery. If the recipient (the party receiving the goods) refuses delivery, all charges related to the return will be the responsibility of the customer and will be deducted from the customer's refund. To reduce potential costs associated with international shipping, we recommend selecting USPS as your shipping method at checkout.
We are happy to accept returns for merchandise purchased on ruti.com that has not been worn, washed, or altered, with tags still attached and in the original packaging within 14 days of receiving your item.
For all international orders there is a $10 return fee.
Returned items are eligible for refund or store credit if return package is postmarked within 14 days of receiving your order.
Any international order postmarked for return between 15-30 days after receiving original order will only be eligible for store credit.
We do not accept exchanges for international orders at this time.
To start the returns process, please use our RETURNS PORTAL to receive a return label for your order.
Please note that the shipping costs paid at the time of the order will not be refunded.
Prepaid duties and taxes are forwarded to your local customs authority and therefore, are non-refundable. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the returns paperwork.
SHIPPINGWe offer Free Shipping on any purchase over $100.* Your purchase will arrive in 7-10 business days, within the continental United States.*If order total is under $100 after discounts/loyalty, shipping will be charged.
RETURNSWe want you to love your Ruti items. So if there's anything that just doesn't work for you, of course we will accept a return.Shoes: For shoe returns to be accepted, shoes must be completely unworn and unused and in their original box. If there are signs of wear or the original box is not included, shoes will not be accepted or qualify for a return.All products discounted 50% off or more or are marked FINAL SALE are final sale and cannot be returned.
Online Purchase Return PolicyA free return label will be provided digitally at: shopruti.loopreturns.com For items purchased online:Because we understand you have not tried on these garments prior to purchase, we allow full refund when you send your items back to us within 14 days from receiving your shipment, unless it is a final sale. Any return sent back beyond 14 days from the customer receiving it is only eligible for a store credit. We are sorry, but any items beyond 30 days are not eligible for returns. Any items 50% off or more are Final Sale.
Final SaleFinal sale items are any that are discounted 50% off or moreOnly items in new, unworn condition with tags attached may be returned. Upon receipt of returned goods, RUTI.com reserves the right to deny the return, if the item/s do not meet the policy requirements above.
Learn more here: https://ruti.com/pages/shipping-returns
RUTI offers exchanges on purchases made on RUTI.com both in our stores and by mail within 14 days of delivery. Items received for exchange after 14 days will be sent back to the customer. Please send exchange merchandise to: RUTI Inc., Returns and Exchanges, 1021 3rdStreet, Oakland, CA 94607. All exchanges by mail must include the original packing slip or a copy of your confirmation email. Please also indicate what item you are exchanging for.
In an effort to have a smaller carbon footprint, our "Get Ready to Fall in Love" shipping bags are 100% compostable. Please take off the mailing label and dispose of just the black bag in your at-home compost.
Our cardboard boxes are recyclable.
We will honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase or online order date accompanied by the original receipt.
Price adjustments can only be made on orders placed on ruti.com. Unfortunately we are unable to accommodate price adjustments in the form of a refund for order placed on Instagram, Facebook/Meta platforms, or other third party checkouts.
Items not purchased at full price are ineligible for price adjustments. Orders already placed with a coupon or promotion are also ineligible for additional discounts. Promotions and coupons cannot be applied to previous purchases.
The balance of Gift Cards may not be refunded or exchanged for cash.
Yes! You can use gift cards in our stores or online.
The Gift Card is a bearer document. Unfortunately, we are unable to replace the card if it is lost or stolen.
We offer both physical and electronic Gift Cards. RUTI Gift Cards can be purchased in any RUTI store or on our website.
Use this size guide to help find your best fit! If you have further questions, don't hesitate to reach out to us at [email protected] or hop on a live video chat!
New Sizes
You may have noticed this size chart is a little different! After a lot of thought, our team has decided to convert our sizing to be a more universal US size run. Don't worry - our fits are the same! Just a new number. You can see the conversion from our previous size to the new 2024 size below.
If you have any questions about this conversion, our Customer Support team will be happy to guide you!
How to Measure
Bust: Measure around the fullest part of bust.
Waist: Measure around natural waistline, keeping the tape comfortable loose and slightly above navel and below rib cage.
Hips: Stand with heels together and measure around the fullest part of hips.
Rise: 1/2" shorter at front and back
Inseam: 2" shorter
Petites have only a difference in rise and length. Waist and hip are the same measurements as standard sizes.
We have dedicated stylists to help our online customers. Our Ruti Stylist Experts Pavlina, Allisyn, and Chelsea will be happy to help you find your best fit.
Reach them in any of the channels below:
Tues - Sat: 9am-5pm PST
Live Video Chat in our Virtual Showroom
Live Chat: Click the chat option in the corner of your screen.
Subject to applicable conditions and exclusions, handbags and other leather accessories are protected from the original date of purchase by a 3 month limited warranty (proof of purchase is required). If the handbag or other leather accessory proves to be defective in material or workmanship under normal use anytime within the first three months from purchase date, we will offer to repair the defective item if possible. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive store credit if the item cannot be repaired or replaced. Please note that items that are damaged as a result of wear and tear are not considered to be defective. Leather goods may vary in color and texture; this is what makes each piece special and unique. After some time, the leather may become slightly darker in color due to contact with sunlight and natural oils from your skin. The patina that leather may acquire over time enhances the natural look of the item and is considered normal wear.
Subject to applicable conditions and exclusions, jewelry is protected from the original date of purchase by a 6 month limited warranty (proof of purchase is required). If the jewelry proves to be defective in material or workmanship under normal use anytime within the first three months from purchase date, we will offer to repair the defective item if possible. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive store credit if the item cannot be repaired or replaced. Please note that items that are damaged as a result of wear and tear are not considered to be defective. RUTI jewelry is made from high quality components that are subject to normal wear and tear over time. It is best to apply perfume and cosmetics prior to putting on your jewelry. To clean each piece of jewelry, wipe with a soft cloth. Keep your jewelry away from moisture as it accelerates tarnish. Do not expose leather to water. We recommend storing your jewelry in a clean, dry place.
Diamond Tier Loyalty Customers and active Inner Circle Members can sell their gently worn Ruti items back to us for credit back to spend on your next Ruti purchase.
Items are donated. Good for you, good for the planet!
The Sell Back Program is exclusive for Diamond Tier Customers and active Inner Circle Members.
We are phasing out our Inner Circle Membership and are not renewing active members. If you have an active membership (paid the $295 fee after 6/13/22) it will not be renewed after your term ends.
Any Ruti labeled clothing garment originally purchased at Ruti, excluding any leggings, any tanks, any camisoles, shoes, jewelry, and bags.
In order to donate or resell to women in need, Sell Back items must be in wearable condition
If your item does not qualify for credit (unwearable, not a qualifying item, etc) we are unable to return it to you.
Once items are sent to us, they cannot be returned back to you.
Give $55, Get $55!
By Submitting a referral, you're agreeing to our terms listed below:
Referral Policy: Refer a friend who's never shopped at Ruti and you'll earn $55 in loyalty points when they spend $100+.
Refer a friend here: https://ruti.com/pages/refer-a-friend
You can refer as many people as you like!
Note: Referred people MUST use the unique link emailed to them when you submit their email in the form.
The Ruti Referral program cannot be applied retroactively. Must be processed through the widget here: https://ruti.com/pages/refer-a-friend
You'll earn your $55 when your friend shops using the unique link sent to them via email on an order $100+.
Your credit will automatically deposit into your loyalty account.
An item on Pre Order will be available to purchase while its on its way to us from production!
This means you get first access to an item before it's hit our stores' shelves.
All items on Pre Order will be notated on its product page online with an estimated ship week.
All items on Pre Order have varying estimated ship dates.
You can also check your Pre Order item status here. Log in with the email you placed the order with.
Note: Pre Order estimated ship dates are approximations. If an item is delayed more than 10 days we'll notify customers via email.
Yes, you must email us via [email protected] to request a cancellation.
Note if you cancel an item on Pre Order and wish to reorder, you will be placed at the end of the queue as all Pre Orders are fulfilled based on date ordered priority.
