Shipping & Returns

Shipping

Free Shipping

Your purchase will arrive in 1-2 weeks, within the continental United States.

Expedited Shipping

$10 Flat rate for 2-3 business day shipping within the continental United States (excluding HI and AK).

For International orders, please contact us at cs@ruti.com or at 1.844.900.RUTI(7884)


Standard Shipping is Free and Fast

Taxes and Duties

The customer is responsible for all custom fees and duties, including taxes, brokerage fees, and any other fees assessed prior to delivery. If a customer refuses to accept a package because of taxes and duties and the package is returned to Ruti, the customer will still be liable for 25% of the original order cost not to exceed $150 USD.

Returns

We want you to love your Ruti items. So if there's anything that just doesn't work for you, of course we will accept a return. 


A free return label will be provided by emailing cs@ruti.com with your request.


Because our selection changes so frequently, and many of our items are limited edition, we ask that you send your items back to us within one week (7 days) from receiving your shipment for a full refund of online orders, unless it is final sale. Any return sent back beyond 7 days from the customer receiving it is only eligible for a store credit. We are sorry, but any items beyond 30 days are not eligible for returns.


Only items in new, unworn condition with tags attached may be returned. 

Upon receipt of returned goods, RUTI.com reserves the right to deny the return, if the item/s do not meet the policy requirements above.

How to Make a Return

Return labels generated by RUTI will be free of charge.
Locate your order number to initiate the returns process. Your order number can be found in the order confirmation email you received, on the invoice in your shipment, or in the My Account section online.


Send an email to cs@ruti.com 

Include RMA request in the subject line. 

Tell us your order number, item(s) and reason for the return.

Your request will be sent to the RUTI team and you will be notified when your return label is ready to be downloaded. For international returns (including Hawaii and Alaska) and returns made without a RUTI generated return label, please go to your local post office and return your item to:


RUTI Returns & Exchanges
1300 Elmer St., Suite B
Belmont, CA 94002

Print/affix the return label to your package

1. Print and affix the pre-paid label you were emailed to the package.

2. Include the original packing slip and/or email confirmation inside the package.

 Ship It

Drop off your package at your local Fedex store within one week (7 days) of receiving the item from RUTI.

Need Help?

cs@ruti.com
844.900.RUTI(7884)
9 am - 5pm, Monday - Friday, PST