Shipping

Free Shipping

We offer Free Shipping on any purchase over $100.*

Your purchase will arrive in 7-10 business days, within the continental United States.

*If order total is under $100 after discounts/loyalty, shipping will be charged.

Expedited Shipping

$10  Flat rate for ground (3-6 business days) or $15 Flat Rate for 2-3 business day shipping within the continental United States (excluding HI and AK).


For International orders, please contact us at cs@ruti.com or at 1.415.651.3331

Taxes & duties

The customer is responsible for all custom fees and duties, including taxes, brokerage fees, and any other fees assessed prior to delivery. If a customer refuses to accept a package because of taxes and duties and the package is returned to Ruti, the customer will still be liable for 25% of the original order cost not to exceed $150 USD.


Returns

We want you to love your Ruti items. So if there's anything that just doesn't work for you, of course we will accept a return. 

All products discounted 50% off or more are final sale.


In-Store REturns

For items purchased in stores: 

Because our selection changes so frequently, and many of our items are limited edition, we ask that you return new, unworn products purchased in store with price tags still attached no later than two weeks (14 days) after the purchase has been made may be returned for store credit only.

Online Returns

A free return label will be provided digitally at 


https://returns.ruti.com/

Online Purchase Return Policy

For items purchased online:

Because we understand you have not tried on these garments prior to purchase, we allow full refund when you send your items back to us within 14 days from receiving your shipment, unless it is a final sale. Any return sent back beyond 14 days from the customer receiving it is only eligible for a store credit. We are sorry, but any items beyond 30 days are not eligible for returns. Any items 50% off or more are Final Sale.

Final Sale

Final sale items are any that are discounted 50% off or more

Only items in new, unworn condition with tags attached may be returned. 

Upon receipt of returned goods, RUTI.com reserves the right to deny the return, if the item/s do not meet the policy requirements above.

How to Make an Online Return

Return labels generated by RUTI will be free of charge.

Locate your order number & the shipping zip code associated with your order to initiate the returns process. Your order number can be found in the order confirmation email you received, on the invoice in your shipment, or in the My Account section online.


TO RETURN VIA SHIPPING LABEL

1.
Go to https://returns.ruti.com/

Enter in your Order # & Shipping Zip Code


2.
You will be prompted to select which items you'd like to return or exchange. You can only select items that are eligible for a return or exchange. 


3.
Select your reason for return/exchange and you will be emailed a shipping label. 


4.
You will be notified of your return label is ready to be downloaded.


5.
Print and affix the pre-paid label you were emailed to the package.


6.
Include the original packing slip and/or email confirmation inside the package.


7. 
Drop off your USPS package at your local UPS store or post office within 14 days of receiving the item from RUTI.



Need Help?

cs@ruti.com

415.651.3331

Mon - Fri: 8am-4pm
Sat - Sun: 10am-4pm