Your purchase will arrive in 1-2 weeks, within the continental United States.
$15 Flat rate for 2-3 business day shipping within the continental United States (excluding HI and AK).
For International orders, please contact us at email@example.com or at 1.415.651.3331
Taxes and Duties
The customer is responsible for all custom fees and duties, including taxes, brokerage fees, and any other fees assessed prior to delivery. If a customer refuses to accept a package because of taxes and duties and the package is returned to Ruti, the customer will still be liable for 25% of the original order cost not to exceed $150 USD.
For any returns that were given as a gift, we understand you may need a little time. We will grant you until 12/28/20 to submit your return request at firstname.lastname@example.org or https://returns.ruti.com to be approved for a full refund. Our normal return policy will be back in place beginning 12/29/20.
We want you to love your Ruti items. So if there's anything that just doesn't work for you, of course we will accept a return.
A free return label will be provided digitally at
Because our selection changes so frequently, and many of our items are limited edition, we ask that you send your items back to us within one week (7 days) from receiving your shipment for a full refund of online orders, unless it is final sale. Any return sent back beyond 7 days from the customer receiving it is only eligible for a store credit. We are sorry, but any items beyond 30 days are not eligible for returns.
Only items in new, unworn condition with tags attached may be returned.
Upon receipt of returned goods, RUTI.com reserves the right to deny the return, if the item/s do not meet the policy requirements above.
How to Make a Return
Return labels generated by RUTI will be free of charge.
Locate your order number & the shipping zip code associated with your order to initiate the returns process. Your order number can be found in the order confirmation email you received, on the invoice in your shipment, or in the My Account section online.
Enter in your Order # & Shipping Zip Code
You will be prompted to select which items you'd like to return or exchange. You can only select items that are eligible for a return or exchange.
Select your reason for return/exchange and you will be emailed a shipping label.
You will be notified of your return label is ready to be downloaded.
Print/affix the return label to your package
1. Print and affix the pre-paid label you were emailed to the package.
2. Include the original packing slip and/or email confirmation inside the package.
Drop off your package at your local Fedex store within one week (7 days) of receiving the item from RUTI.
9 am - 5pm, Monday - Friday, PST