shipping &
returns

SHIPPING

Free Shipping

We offer Free Shipping on any purchase over $100.*
Please allow 48 hours for your order to process before it ships. Once it ships, your purchase will arrive in 7-10 business days, within the continental United States.

*If order total is under $100 after discounts/loyalty, shipping will be charged.

EXPEDITED SHIPPING

$10 Flat rate for ground (3-6 business days) or $15 Flat Rate for 2-3 business day shipping within the continental United States (excluding HI and AK).

For International orders, please contact us at cs@ruti.com or at 1.415.651.3331

Taxes & Duties

The customer is responsible for all custom fees and duties, including taxes, brokerage fees, and any other fees assessed prior to delivery. If a customer refuses to accept a package because of taxes and duties and the package is returned to Ruti, the customer will still be liable for 25% of the original order cost not to exceed $150 USD.

RETURNS

We want you to love your Ruti items. So if there's anything that just doesn't work for you, of course we will accept a return.

All products discounted 50% off or more are final sale.

IN-STORE RETURNS

For items purchased in stores:
Because our selection changes so frequently, and many of our items are limited edition, we ask that you return new, unworn products purchased in store with price tags still attached no later than two weeks (14 days) after the purchase has been made may be returned for store credit only.

ONLINE RETURNS (US)

A free return label will be provided digitally at:
https://shopruti.loopreturns.com

ONLINE PURCHASE RETURN POLICY
Because you haven’t tried on these garments prior to purchase, we allow a full refund when you send your unused items back to us within 15 days from receiving your shipment (unless the item is final sale, see criteria below). 


Any return postmarked between 14 and 30 days from the date you received your package is only eligible for a store credit. Any items received more than 30 days ago are not eligible for returns.

Only items in new, unworn condition with tags attached may be returned. Upon receipt of returned goods, RUTI.com reserves the right to deny the return, if the item/s do not meet the policy requirements above.



FINAL SALE
Final sale items are any that were purchased at a discount of 50% off or more. Gift boxes are final sale.

HOW TO MAKE AN ONLINE RETURN
Return labels generated by RUTI.com are free of charge. Locate your order number & the shipping zip code associated with your order to initiate the returns process. Your order number can be found in the order confirmation email you received, on the invoice in your shipment, or in the My Account section online.

How to print your return label:

1. Go to https://shopruti.loopreturns.com

Then, enter your order # & shipping zip code.

2. You will be prompted to select which items you'd like to return or exchange. You will only be permitted to select items that are eligible for a return or exchange.

3. Select your reason for return/exchange and submit your request.

4. Print your free shipping label from the email you received. 

5. Affix label to package, and include the original packing slip and/or email confirmation inside the package.

 6. Drop off at your local USPS post office within 14 days of receiving the item(s) from RUTI.

RUTI is not liable for orders that are not scanned by USPS.


Refunds:

If you're eligible for a refund, it can take up to 30 days to show up on your bank statement, depending on your bank provider. Most customers see it around 15 days.


Store Credit

If you're eligble for Store Credit in your return, you will receive it via an emailed Gift Card automatically upon your return marked In Transit by your postal carrier.


Exchanges:

If you're eligible for an exchange, Your new exchanged order will process upon your return being marked In Transit by your postal carrier. Any dollar incentive to exchange cannot be transferred. It is exclusively available for that exchange.


Instant Exchanges:

If you opt for an Instant Exchange, you are agreeing to be charged in full for your returned items if they are not marked In Transit by your postal carrier within 3 days of initiating your return.


More about Instant Exchanges: Customers who get an Instant Exchange enter their card information, which creates their exchange order immediately. We'll place a hold on the customer's card for $1 to get the card information. As soon as the product is in transit back to RUTI, we remove the hold. Any customers who don't return the exchange product within a 14 days of initiating the Return set will be charged for the new product.

INTERNATIONAL RETURNS

A free return label will be provided digitally at:
https://shopruti.loopreturns.com

We are happy to accept returns for merchandise purchased on ruti.com that has not been worn, washed, or altered, with tags still attached and in the original packaging within 14 days of receiving your item.



For all international orders there is a $10 return fee.


Returned items are eligible for refund or store credit if return package is postmarked within 14 days of receiving your order.


Any international order postmarked for return between 15-30 days after receiving original order will only be eligible for store credit.


We do not accept exchanges for international orders at this time.

Please note that the shipping costs paid at the time of the order will not be refunded.

Prepaid duties and taxes are forwarded to your local customs authority and therefore, are non-refundable. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the returns paperwork.

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Sat - Sun: 10am-4pm PST