shipping &


Free Shipping

We offer Free Shipping on any purchase over $100.*
Your purchase will arrive in 7-10 business days, within the continental United States.

*If order total is under $100 after discounts/loyalty, shipping will be charged.


$10 Flat rate for ground (3-6 business days) or $15 Flat Rate for 2-3 business day shipping within the continental United States (excluding HI and AK).

For International orders, please contact us at or at 1.415.651.3331

Taxes & Duties

The customer is responsible for all custom fees and duties, including taxes, brokerage fees, and any other fees assessed prior to delivery. If a customer refuses to accept a package because of taxes and duties and the package is returned to Ruti, the customer will still be liable for 25% of the original order cost not to exceed $150 USD.


We want you to love your Ruti items. So if there's anything that just doesn't work for you, of course we will accept a return.

All products discounted 50% off or more are final sale.


For items purchased in stores:
Because our selection changes so frequently, and many of our items are limited edition, we ask that you return new, unworn products purchased in store with price tags still attached no later than two weeks (14 days) after the purchase has been made may be returned for store credit only.


A free return label will be provided digitally at:

Because you haven’t tried on these garments prior to purchase, we allow a full refund when you send your unused items back to us within 14 days from receiving your shipment (unless the item is final sale, see criteria below). 

Any return postmarked between 14 and 30 days from the date you received your package is only eligible for a store credit. Any items received more than 30 days ago are not eligible for returns.

Only items in new, unworn condition with tags attached may be returned. Upon receipt of returned goods, reserves the right to deny the return, if the item/s do not meet the policy requirements above.

Final sale items are any that were purchased at a discount of 50% off or more.

Return labels generated by are free of charge. Locate your order number & the shipping zip code associated with your order to initiate the returns process. Your order number can be found in the order confirmation email you received, on the invoice in your shipment, or in the My Account section online.

How to print your return label:

1. Go to 

Then, enter your order # & shipping zip code.

2. You will be prompted to select which items you'd like to return or exchange. You will only be permitted to select items that are eligible for a return or exchange.

3. Select your reason for return/exchange and submit your request.

4. Print your free shipping label from the email you received. 

5. Affix label to package, and include the original packing slip and/or email confirmation inside the package.

 6. Drop off at your local USPS post office within 14 days of receiving the item(s) from RUTI.

Please Note: If you're eligible for a refund, it can take up to 30 days to show up on your bank statement, depending on your bank provider. Most customers see it around 15 days.

Mon - Fri: 9am-5pm PST
Sat - Sun: 10am-4pm PST