Loading..

Product was successfully added to your shopping cart.

5

Product was successfully added to your comparison list.

Frequently Asked Questions

Payment
Q: Can I use a promo code on an item that is on sale?
Q: What payment methods are accepted by RUTI?
Q: Can I combine promo codes?
Q: When will I be charged for items I purchase on pre-order?
Shipping
Q: Do you ship internationally?
Q: How quickly will I receive my order?

Returns & Exchanges
Q: What is RUTI's shipping & returns policy?
Q: What is RUTI's exchange policy?

Gift Cards
Q: Can I get a refund of the remaining balance on my Gift Card?
Q: Can I use my physical Gift Card online?
Q: What happens if I lose my Gift Card?
Q: Where can I purchase a RUTI Gift Card?

Warranty & Repairs
Q: What is RUTI's warranty and repair policy for handbags and other leather accessories?
Q: What is RUTI's warranty and repair policy for jewelry?





Q: Can I use a promo code on an item that is on sale?

A: At this time we do not allow any additional discount or promotional code on sale items.

Q: What payment methods are accepted by RUTI?

A: RUTI accepts American Express, Visa, Mastercard, Discover, and of course, Ruti Gift Cards.

Q: Can I combine promo codes?

A: We do not allow promo codes to be combined online.

Q: Do you ship internationally?

A: Yes, we ship internationally. The recipient (the party receiving the goods) is responsible for all custom fees and duties, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery. The carrier will collect these charges at the time of delivery. If the recipient (the party receiving the goods) refuses delivery, all charges related to the return will be the responsibility of the customer and will be deducted from the customer's refund. To reduce potential costs associated with international shipping, we recommend selecting USPS as your shipping method at checkout.

Q: How quickly will I receive my order?

A: We do our best to process and ship orders placed on RUTI.com within two (2) business days, and delivery typically takes between one (1) and five (5) business days, depending on the destination and shipping method selected. Refer to your shipment confirmation email to access your tracking number.

Q: What is RUTI's shipping & returns policy?

A: RUTI offers free shipping & easy returns. Items that were purchased at a discount greater than 10% may be returned for store credit only.Items purchased at a discount of 50% or more are final sale. Only items in new, unworn condition with tags attached may be returned. To make a return, please go here, and follow the instructions for "How to Make a Return". We also offer international shipping. For international customers and customers in Hawaii or Alaska, all charges related to a return will be the responsibility of the customer.

Q: What is RUTI's exchange policy?

A: RUTI offers exchanges on purchases made on RUTI.com both in our stores and by mail within one week (7 days) of delivery. Items received for exchange after one week (7 days) will be sent back to the customer. Please send exchange merchandise to: RUTI Inc., Returns and Exchanges, 1300 Elmer St. Suite B, Belmont CA 94002. All exchanges by mail must include the original packing slip or a copy of your confirmation email. Please also indicate what item you are exchanging for.

Q: Can I get a refund of the remaining balance on my Gift Card?

A: The balance of Gift Cards may not be refunded or exchanged for cash.

Q: Can I use my physical Gift Card online?

A: At this time, we are unable to process physical Gift Cards online. Only electronic Gift Cards can be used on RUTI.com.

Q: How do I use an electronic Gift Card in a RUTI boutique?

A: You can print the electronic Gift Card delivered to you by email and show it to your RUTI Stylist, or you can present it directly from your mobile device at the time of purchase.

Q: What happens if I lose my Gift Card?

A: The Gift Card is a bearer document. Unfortunately, we are unable to replace the card if it is lost or stolen.

Q: Where can I purchase a RUTI Gift Card?

A: We offer both physical and electronic Gift Cards. RUTI Gift Cards can be purchased in any RUTI boutique, on our website, or over the phone at 844-900-RUTI (7884).

Q: What is RUTI's warranty and repair policy for handbags and other leather accessories?

A: Subject to applicable conditions and exclusions, handbags and other leather accessories are protected from the original date of purchase by a 3 month limited warranty (proof of purchase is required). If the handbag or other leather accessory proves to be defective in material or workmanship under normal use anytime within the first three months from purchase date, we will offer to repair the defective item if possible. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive store credit if the item cannot be repaired or replaced. Please note that items that are damaged as a result of wear and tear are not considered to be defective. Leather goods may vary in color and texture; this is what makes each piece special and unique. After some time, the leather may become slightly darker in color due to contact with sunlight and natural oils from your skin. The patina that leather may acquire over time enhances the natural look of the item and is considered normal wear.

Q: What is RUTI's warranty and repair policy for jewelry?

A: Subject to applicable conditions and exclusions, jewelry is protected from the original date of purchase by a 6 month limited warranty (proof of purchase is required). If the jewelry proves to be defective in material or workmanship under normal use anytime within the first three months from purchase date, we will offer to repair the defective item if possible. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive store credit if the item cannot be repaired or replaced. Please note that items that are damaged as a result of wear and tear are not considered to be defective. RUTI jewelry is made from high quality components that are subject to normal wear and tear over time. It is best to apply perfume and cosmetics prior to putting on your jewelry. To clean each piece of jewelry, wipe with a soft cloth. Keep your jewelry away from moisture as it accelerates tarnish. Do not expose leather to water. We recommend storing your jewelry in a clean, dry place.

Q: When will I be charged for items I purchase on pre-order?

A: All pre-orders will be charged to your payment method at the time of purchase.